公司行政管理系教师裴志军教授撰写的论文“Is Warmth More Persuasive? The Effects of Street-Level Bureaucrats' Warmth and Competence on Citizens' Compliance During Pandemic Emergencies”被监管治理研究领域国际顶级期刊REGULATION & GOVERNANCE录用并发表。

论文题目：Is Warmth More Persuasive? The Effects of Street-Level Bureaucrats' Warmth and Competence on Citizens' Compliance During Pandemic Emergencies

期   刊：REGULATION & GOVERNANCE，2025，（02）

摘   要：Compliance with government rules and guidelines is essential for effectively managing pandemic emergencies. Few studies have examined how street-level bureaucrats (SLBs)' behavioral performance shapes citizen compliance decisions. This study combines the stereotype content model (SCM) with the elaboration likelihood model (ELM) of persuasion in a large-scale randomized between-subjects survey experiment conducted in China. The study tests the hypothesis that citizens' impressions of warmth and competence toward SLBs have respective and interactive positive persuasive effects on their compliance with government rules and guidelines during a pandemic emergency. The study finds that the impressions of competence and warmth are always important for citizen compliance in a pandemic emergency; and the impression of warmth matters more for citizen compliance for competent bureaucrats. An interaction effect between impressions of SLBs' warmth and competence in predicting citizen compliance was also confirmed. Citizens are more inclined to comply when they perceive SLBs as both competent and warm. The study concludes that citizens' compliance with government rules and guidelines during a pandemic emergency partly depends on their impressions of the quality of bureaucratic encounters. Thus, probing and highlighting citizens' impressions of SLBs during citizen-bureaucratic interactions is theoretically and practically worthwhile.

裴志军教授简介

英国上市公司365教授，主要研究方向为 政府管理、社会治理。成果发表于《政治学研究》《中国行政管理》《社会科学战线》、Nonprofit Management and Leadership等国内外期刊。主持国家社科3项，撰写内参报告多次获省委省政府主要领导肯定性批示。